RETURN & REFUND POLICY

Last Updated: September 18, 2026

At AVYRON, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to refund requests, damaged or incorrect products, order issues, and other post-purchase matters.

AVYRON is operated by ZatoCase LLC.

1. BUSINESS INFORMATION

Store Name: AVYRON
Legal Business Name: ZatoCase LLC
Website: avyronstoreusa.com
Email: storeavyron@gmail.com
Business Address: 4800 N Federal Hwy, Boca Raton, Florida 33431, United States
Country: United States

2. 30-DAY REFUND REQUEST PERIOD

Customers may contact us regarding an eligible refund request within 30 days from the date the order is delivered.

The 30-day period begins on the delivery date shown by the applicable carrier or other reliable delivery confirmation.

Requests submitted after this period may not be eligible unless otherwise required by applicable law.

3. HOW TO REQUEST A REFUND

To request assistance, contact:

storeavyron@gmail.com

Please include:

• Your full name;
• Order number;
• Email address used for the purchase;
• Product involved;
• Reason for the request;
• Clear description of the issue; and
• Photographs or videos when relevant.

Providing complete information helps us review your request more efficiently.

4. DAMAGED PRODUCTS

If your product arrives damaged, contact us as soon as reasonably possible.

We may request clear photographs or videos showing:

• The damaged product;
• The affected area;
• The complete product;
• Product packaging;
• Shipping packaging; and
• Shipping label, where relevant.

After reviewing the evidence, we will determine the appropriate resolution according to the circumstances and applicable law.

5. DEFECTIVE PRODUCTS

If you receive a product with a manufacturing defect or a material functional problem, please contact us within the applicable request period.

We may request photographs, videos, or other information reasonably necessary to verify the reported issue.

Normal wear, accidental damage, misuse, improper handling, or damage occurring after delivery may not qualify as a manufacturing defect.

6. INCORRECT PRODUCTS

If you receive a product materially different from the item ordered, contact us and provide photographs showing the item received.

Please also provide your order number and a description of the discrepancy.

Once verified, eligible cases will receive an appropriate resolution.

7. WRONG SIZE OR VARIANT

Customers are responsible for reviewing the selected size, color, model, version, or other product variant before completing checkout.

If AVYRON or its fulfillment partner sends a different variant from the one shown in the confirmed order, please contact us so that we can review the issue.

Requests resulting solely from a customer selecting the wrong size, color, or variant may be treated differently from fulfillment errors, subject to applicable consumer law.

8. CHANGE OF MIND

Requests based on change of mind may be reviewed when submitted within the applicable 30-day period.

Products should not show evidence of significant use, intentional damage, alteration, or misuse.

Eligibility may depend on the product category, condition, circumstances of the request, and applicable law.

9. USED OR DAMAGED PRODUCTS

Products that have been materially used, intentionally damaged, modified, altered, or improperly handled after delivery may not qualify for a refund when the issue is unrelated to an original product defect.

This restriction does not limit rights that customers may have regarding defective or non-conforming goods under applicable law.

10. RETURN SHIPPING

Because AVYRON uses an international fulfillment model and products may be shipped directly from third-party suppliers, we do not maintain a standard customer-return receiving facility for all products.

Do not send a product to the business address listed on our website unless AVYRON has specifically instructed you in writing to do so.

Sending an item without prior authorization may prevent us from properly identifying or processing the request.

11. REFUNDS WITHOUT PHYSICAL RETURN

For certain approved claims, AVYRON may determine that a physical return is not necessary.

When we explicitly confirm that no return is required, the customer may keep, donate, recycle, or responsibly dispose of the product.

The customer should not independently ship the item to AVYRON or to a supplier unless specifically instructed to do so.

12. REFUND REVIEW

Submitting a refund request does not automatically guarantee approval.

Each request may be reviewed based on:

• Order information;
• Tracking information;
• Delivery confirmation;
• Photographs or videos;
• Product condition;
• Nature of the reported issue;
• Customer communications;
• Fulfillment records; and
• Applicable consumer-protection requirements.

We may request additional information when reasonably necessary to complete the review.

13. APPROVED REFUNDS

When a refund is approved, AVYRON will generally process it back to the original payment method used for the transaction whenever possible.

Once the refund has been issued by us, the customer's bank, card issuer, or payment provider may require additional time to post the credit.

Refunds generally appear within approximately 3–5 business days after approval and processing, although actual financial-institution processing times may vary.

14. SHIPPING CHARGES

Whether original shipping charges are refundable depends on the circumstances of the order, the reason for the refund, the shipping method, and applicable law.

If an error attributable to AVYRON or its fulfillment partner caused the customer to receive a materially incorrect or defective product, the case will be reviewed accordingly.

15. CANCELLATIONS BEFORE SHIPMENT

If you need to cancel an order, contact us as quickly as possible at:

storeavyron@gmail.com

We will make reasonable efforts to accommodate cancellation requests before fulfillment.

However, orders may enter processing shortly after purchase.

Once an order has entered advanced fulfillment or has been shipped, cancellation may no longer be possible.

16. ORDERS ALREADY IN TRANSIT

Orders that have already been transferred to the logistics network generally cannot be canceled or intercepted while in transit.

After delivery, customers may contact us regarding an eligible request under this Return & Refund Policy.

17. PACKAGE MARKED AS DELIVERED

If carrier tracking confirms that an order was successfully delivered to the shipping address provided at checkout, a claim based solely on non-receipt may require additional investigation.

Customers should first check:

• The delivery location;
• Mailbox or parcel area;
• Household members;
• Neighbors, where appropriate;
• Building reception or management;
• Delivery photographs, where available; and
• The local carrier.

Reliable carrier proof of delivery may be considered when determining eligibility for a refund.

This provision does not prevent customers from reporting legitimate delivery problems or exercising rights available under applicable law.

18. LOST PACKAGES

If a shipment appears to have been lost in transit and has not been confirmed as delivered, contact us.

We may investigate the shipment with the applicable carrier, supplier, or logistics provider.

When a package is confirmed as lost, we will determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.

19. REFUSED OR UNCLAIMED PACKAGES

If a package cannot be delivered because it was refused, left unclaimed, or could not be delivered due to customer-provided information, please contact us.

Eligibility for a refund will depend on the circumstances, shipment status, recoverability of the package, and applicable law.

20. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing an accurate and complete shipping address.

AVYRON cannot guarantee a refund or replacement when a shipment fails solely because the customer supplied an incorrect or incomplete address and the package cannot be recovered.

Please contact us immediately if you discover an address error before shipment.

21. DUPLICATE ORDERS

If you accidentally place the same order more than once, contact us immediately.

If the duplicate order has not yet entered fulfillment, we will make reasonable efforts to cancel it.

If it has already been processed or shipped, the applicable request will be reviewed under this policy.

22. FRAUDULENT OR ABUSIVE CLAIMS

AVYRON reserves the right to investigate refund requests involving suspected fraud, manipulation, falsified evidence, repeated abuse, or other unlawful activity.

We may retain and provide relevant transaction, order, shipping, tracking, communication, and delivery information to payment processors, financial institutions, carriers, or authorities where legally permitted or required.

Nothing in this section restricts customers from making legitimate refund requests or exercising lawful chargeback or consumer-protection rights.

23. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, we encourage you to contact storeavyron@gmail.com so that we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is opened, AVYRON may provide relevant documentation to the payment processor or financial institution, including:

• Order confirmation;
• Payment information;
• Customer communications;
• Shipping records;
• Tracking history;
• Delivery confirmation;
• Proof of fulfillment; and
• Relevant store policies.

The final determination of a payment dispute may be made by the applicable bank, card network, or payment provider.

24. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to waive, exclude, or restrict any mandatory consumer rights that cannot legally be waived under applicable law.

Where applicable law provides greater protection than this policy, those mandatory legal requirements will apply.

25. CONTACT US

For questions, refund requests, or problems with an order, contact:

AVYRON
Operated by ZatoCase LLC
4800 N Federal Hwy
Boca Raton, Florida 33431
United States

Email: storeavyron@gmail.com
Website: avyronstoreusa.com

When contacting us about an existing purchase, please include your order number and the email address used to place the order.

© 2026 AVYRON. All rights reserved.